Resources

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Agent Guidance

The Agent Experience Handbook

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Case Study
Agent Guidance

NRTC increases agent efficiency in a complex contact center environment

3/31/2025
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Case Study
Agent Guidance

Helping Aquarius deliver outstanding customer service

3/27/2025
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Case Study
Conversation Intelligence

Improving call center performance with Creovai

3/24/2025
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Case Study
Agent Guidance

Supporting the British Government through a global health crisis

3/23/2025
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Case Study
Conversation Intelligence

Spark Energy manages compliance risk and streamlines the sales experience with Creovai

3/15/2025
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Case Study
Conversation Intelligence

BCU uses Creovai to meet enterprise-wide MX goals

3/11/2025
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Case Study
Agent Guidance

Creovai helps STARS handle crisis response services

3/9/2025
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Case Study
Conversation Intelligence

TruGreen partners with Creovai to turn sales team into superstars

3/2/2025
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Case Study
Conversation Intelligence

TwinStar Credit Union builds for the future with Creovai

2/28/2025
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Case Study
Conversation Intelligence

Optimizing and enabling sales with Creovai

2/26/2025
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Case Study
Conversation Intelligence

How a leading telecomm provider uses Creovai to measure and improve the customer experience

2/21/2025
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Case Study
QA

Creovai helps major utility company automate QA through AI

2/19/2025
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Guide
Product

Creovai Product Guide

4/10/2025
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Ebook
Agent Guidance

The Inner Circle Guide to AI-Enabled Agent Assistance [ContactBabel Research]

4/9/2025
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Video
Product

CSATai Creovai Explainer

3/31/2025
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Conversation Intelligence

Using Creovai for Strategic Planning [Connexus Energy]

3/30/2025
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Video
Customer Experience

Getting a New View of Customer Satisfaction [MSC]

3/28/2025
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Customer Experience

Amplifying the Voice of the Customer [Credit Union 1]

3/26/2025
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Guide
Product

Real-Time Guidance Product Guide

3/26/2025
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Video
Conversation Intelligence

The Power of Omnichannel Insights [TwinStar Credit Union]

3/24/2025
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Video
QA

Hero Moments with Conversation Intelligence [Noom]

3/21/2025
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Guide
Product

QA & Coaching Product Guide

3/20/2025
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Video
Conversation Intelligence

Driving Business Change with Conversation Data [Connexus Energy]

3/19/2025
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Video
Product

Real-Time and Conversation Intelligence Explainer

3/18/2025
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Video
QA

Getting Agent Buy-In for QA Automation [Brakes]

3/17/2025
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Ebook
Agent Guidance

The Agent Experience Handbook

3/14/2025
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Video
Product

Real-Time Agent Assist Demo

3/13/2025
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Video
Customer Experience

Arming Employees with Actionable Member Insights [Unitus Community Credit Union]

3/12/2025
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Video
Conversation Intelligence

Improving Contact Center Operations with Creovai [MSC]

3/10/2025
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Video
Conversation Intelligence

Understanding Customer Effort Through Conversation Intelligence [TwinStar Credit Union]

3/7/2025
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Video
QA

Improving Agent Performance with Dashboards [Connexus Energy]

3/7/2025
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Video
Product

QA Automation Explainer

3/7/2025
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Guide
Product

Real-Time Agent Guidance and Conversation Intelligence: Better Together

3/7/2025
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Guide
Product

Conversation Intelligence Product Guide

3/7/2025
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Video
QA

Modernizing the QA Process [Credit Union 1]

3/5/2025
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Video
QA

Getting Nuanced with QA Automation [Noom]

3/3/2025
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Video
QA

Combining Manual and Auto QA for Better Results [Noom]

3/1/2025
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Video
Customer Experience

Using CSATai to Enhance Survey Insights [MSC]

2/27/2025
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Video
QA

Getting Started with QA Automation [Connexus Energy]

2/25/2025
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Video
Conversation Intelligence

Uncovering Business Insights with Creovai [Noom]

2/23/2025
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Video
QA

Improving Agent Performance [FB&T]

2/22/2025
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Video
Conversation Intelligence

Embedding Conversation Insights Across the Org [Unitus Community Credit Union]

2/20/2025
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Video
Conversation Intelligence

Using Creovai for CX process improvement [Noom]

2/18/2025
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Video
QA

Improving Service Delivery with Creovai [Connexus Energy]

2/17/2025
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