Automated QA for every conversation
Amplify your QA program by automating your agent scorecard. Bring your QA scores, evaluations, and contact center interactions into a centralized Coaching Hub to improve agent performance and the customer experience. Use your QA insights to optimize your Real-Time Agent Guidance, creating a continuous improvement loop.
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Reduce the costs of manual QA
Reduce time spent on manual QA by 80% or more. Spend more time on strategic, high-value work and increase your QA coverage without increasing your headcount.
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Upskill your agents
Get a complete view of agent performance and uncover your agents’ biggest opportunities for growth. Track QA criteria and impactful behaviors at the individual and team level, then set and measure data-backed performance goals. Use the Creovai Coaching Hub to track agent progress and lead more effective coaching sessions.
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Reduce compliance risk
Prevent costly fines and reputational damage. Analyze what agents say in every conversation to make sure their interactions remain in compliance. Build compliance prompts into Real-Time Agent Assist to keep interactions on track and protect your customers.
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Improve your customer interactions in real time
Increase the value of your QA program by applying your post-interaction QA insights to real-time conversations. Add targeted coaching prompts to Real-Time Agent Workflows to ensure your agents deliver the best possible service to your customers.
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“Now that we have Creovai and can track behaviors across 100% of our interactions, we can easily measure how our QA team and our process improvements move the needle. We can show cost reductions and value”
