Case Studies

Healthcare

Supporting the British Governement through a global health crisis

Learn how Creovai Agent Workflow powered the NHS’s Test & Trace Program during the Covid-19 pandemic.

Utilities

Spark Energy manages compliance risk and streamlines the sales experience with Creovai

Spark Energy uses Creovai to gain insight into sales agent performance and prevent costly compliance issues.

Financial Services

BCU uses Creovai to meet enterprise-wide MX goals

Find out how BCU is improving the member experience, reducing agent attrition, and reducing operational costs with Creovai.

Healthcare

Creovai helps STARS handle crisis response services

See how Creovai supported STARS, an air ambulance contact center, in giving their agents real-time guidance to assist a diverse client base.

BPO

Helping Aquarius deliver outstanding customer service

See how Creovai Agent Workflow helps Aquarius' remote call center agents deliver consistently high-quality customer service.

Financial Services

TwinStar Credit Union builds for the future with Creovai

See how TwinStar Credit Union is improving its member experience across channels with Creovai.

Consumer Goods & Services

Thrasio automates QA and enhances its CX with Creovai

See how Thrasio improved their QA process and achieved a $260,000 ROI with Creovai.

Consumer Goods & Services

How BCLC automated QA and improved agent performance

Learn how automating QA allowed BCLC to reduce costs and elevate agent roles and performance, leading to happier customers.

Financial Services

Improving the member experience at Connexus Credit Union

Learn how Connexus Credit Union improved member experience in the midst of a merger.

Telecomm

Optimizing and enabling sales with Creovai

Learn how a Fortune 50 telecommunications company uses Creovai to uncover unprecedented insights into the sales and marketing process.

Other

Improving call center performance with Creovai

Learn how a leading automotive DMS (Dealership Management Software) technology solution uses Creovai to go beyond traditional QA methods to improve call center performance.

Telecomm

How a leading telecomm provider uses Creovai to measure and improve the customer experience

Learn how a leading telecomm company created a uniform customer experience by measuring and improving the quality of calls in their contact center using Creovai.

Consumer Goods & Services

TruGreen partners with Creovai to turn sales team into superstars

Knowing that they were were sitting on a gold mine of dark, unstructured data in the form of customer phone conversations, TruGreen needed to deploy a scalable, easy-to-use conversation intelligence platform to help turn that information into actionable insights.

Utilities

Creovai helps major utility company automate QA through AI

As one of the nation's largest energy providers, supplying 1.4 million customers in the Southern United States, a major utility company called on Creovai to help get its short-staffed team to increase efficiency and keep costs low while keeping customer satisfaction high.

Supporting the British Governement through a global health crisis

Spark Energy manages compliance risk and streamlines the sales experience with Creovai

BCU uses Creovai to meet enterprise-wide MX goals

Creovai helps STARS handle crisis response services

Helping Aquarius deliver outstanding customer service

TwinStar Credit Union builds for the future with Creovai

Thrasio automates QA and enhances its CX with Creovai

How BCLC automated QA and improved agent performance

Improving the member experience at Connexus Credit Union

Optimizing and enabling sales with Creovai

Improving call center performance with Creovai

How a leading telecomm provider uses Creovai to measure and improve the customer experience

TruGreen partners with Creovai to turn sales team into superstars

Creovai helps major utility company automate QA through AI

See Creovai in action.