Conversation insights and agent guidance to elevate the customer experience

Between agent turnover, new product or service offers, and evolving customer needs, it can be challenging to keep every agent up to speed. Creovai lets you build flexible workflows so every agent can successfully resolve issues—without wasting time trying to track down the right information.

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• Bring all the information your agents need into a single interface by integrating your CRM and other data sources.
• Create step-by-step workflows that guide agents in real time, no matter what path the conversation takes.
• Edit workflows at any time in an intuitive drag-and-drop editor—with no IT help required.

Reduce stress and help your agents work more efficiently with Creovai’s real-time AI assistant. Serve your agents the prompts they need, when they need them, so they can focus on delivering an excellent customer experience.

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• Ensure agents meet each customer’s needs and complete necessary steps with dynamic, intent-based checklists.
• Automatically trigger real-time prompts to help agents handle churn risk, customer objections, and more.
• Reduce after-call-work with generative AI call summaries and automatic data transfer to your CRM.

Bring your custom QA score into Creovai and automatically track objective criteria across every interaction. Reduce the time your managers spend on manual reviews and increase the time available for agent coaching and strategic work.

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• Reduce your manual QA time by 80% while increasing our visibility into your contact center interactions.
• Identify the top opportunities to improve performance at the individual and team levels—and build these insights into your coaching and real-time guidance.
• Centralize everything you need for agent coaching in Creovai to make your coaching sessions more efficient and effective.

Creovai uses AI to listen to and analyze every customer conversation, giving you insights to improve product and service quality, eliminate friction in the customer journey, and increase loyalty.

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• Track key conversation events, including contact reasons, agent behaviors, product issue mentions, and customer effort indicators, with pre-built and custom insight categories.
• View prescriptive dashboards to spot trends and opportunities to lower operational costs, increase sales, and reduce customer churn.
• Get predictive customer satisfaction, sentiment, and effort scores on every conversation to understand and improve the customer experience.