CREOVAI REAL-TIME AGENT ASSIST

Intelligent guidance to make every agent a top performer

Improve the agent experience and increase customer satisfaction with the generative AI assistant that empowers agents to deliver exceptional service.

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Real-Time Agent Assist

Listens in real time

Capture and transcribe audio directly from the agent’s desktop—no integrations required.

Uses AI to understand customer intent

Real-Time Agent Assist identifies intent based on what the customer and agent say and coaches the agent through the conversation. Easily configure intent analysis for scenarios specific to your business.

Makes it easy to manage interactions

By securely harnessing the latest version of ChatGPT, Real-Time Agent Assist can keep agents on track with dynamic checklists, automatically generate conversation summaries, and answer agents’ questions about their interactions.

Increase customer satisfaction

Contact center interactions can make or break your customer’s experience with your business. Real-Time Agent Assist listens to your customers to identify their needs and guide your agents to a successful outcome. The results are lower-effort interactions and greater customer satisfaction.

Improve agent well-being and retention

Working as a contact center agent can be stressful, and a consistently high-pressure environment increases the risk of high agent turnover. Real-Time Agent Assist gives agents instant access to the information they need to navigate customer interactions, simplifying their workflows and reducing stress.

Improve contact center performance

When agents have the information and coaching they need at their fingertips, they resolve issues more efficiently—improving their average handle times and first-contact resolution while reducing contact center operational costs.

A generative AI assistant built to optimize agent performance

Real-time alerts and intent checklists

Empower agents to navigate complex workflows, efficiently resolve issues, and follow compliance requirements—all while staying focused on the customer.