Real-time AI to make every agent a top performer
Improve the agent experience and increase customer satisfaction with the generative AI assistant that empowers agents to deliver exceptional service.
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Real-Time Agent Assist
Listens in real time
Capture and transcribe audio directly from the agent’s desktop—no integrations required.
Uses AI to understand customer intent
Real-Time Agent Assist identifies intent based on what the customer and agent say and coaches the agent through the conversation. Easily configure intent analysis for scenarios specific to your business.
Makes it easy to manage interactions
By securely harnessing the latest version of ChatGPT, Real-Time Agent Assist can keep agents on track with dynamic checklists, automatically generate conversation summaries, and answer agents’ questions about their interactions.
Increase customer satisfaction
Contact center interactions can make or break your customer’s experience with your business. Real-Time Agent Assist listens to your customers to identify their needs and guide your agents to a successful outcome. The results are lower-effort interactions and greater customer satisfaction.
Improve agent well-being and retention
Working as a contact center agent can be stressful, and a consistently high-pressure environment increases the risk of high agent turnover. Real-Time Agent Assist gives agents instant access to the information they need to navigate customer interactions, simplifying their workflows and reducing stress.
Improve contact center performance
When agents have the information and coaching they need at their fingertips, they resolve issues more efficiently—improving their average handle times and first-contact resolution while reducing contact center operational costs.
A generative AI assistant built to optimize agent performance
Real-time alerts and intent checklists
Empower agents to navigate complex workflows, efficiently resolve issues, and follow compliance requirements—all while staying focused on the customer.
- Customizable intent analysis
- Intent-based dynamic checklists
- Keyword-triggered alerts for agents and supervisors
- AI-powered knowledge base lookup
Real-time coaching and objection handling
Help all your agents perform at the top level by serving them data-backed coaching prompts based on the context of the conversation.
- Flexibility to add custom coaching prompts based on business needs
- Objection coaching to overcome customer concerns
- Save offer coaching to reduce customer churn
- Process coaching to keep all agents on track
Automatic data capture
Reduce after-call work and simplify handoffs.
- Auto-generated conversation summaries
- Auto-generated responses to questions about interactions
- Auto-population of fields in scripted workflows based on what the customer says
Live audio capture and transcription
Capture the best-quality agent and customer audio to get accurate transcriptions and captions.
- Live streaming of stereo audio
- Real-time transcription
- Live captioning
Creovai customers are realizing the value of real-time AI
“The Creovai platform is powerful and puts business intelligence at your fingertips.”
