Maximize the value of your contact center tech stack
Creovai’s pre-built integrations with the industry’s most popular systems ensure simple onboarding with minimal IT involvement. We also offer an open API and can work with you to build custom integrations.
Because we’re vendor agnostic, you’re not limited to integrating with a set list of systems—and we don’t hold your data hostage with export fees. You can connect the best technologies for your operations and distribute insights to many systems.
Connect your CCaaS to uncover conversation insights
Creovai securely consumes conversation data through cloud-based API integration, a simple upload process, or directly from the carrier network, providing flexible options and a quick start.
Deliver data from your CRM to your agents in real time
Creovai connects with your CRM and other data sources to bring your agents all the information they need to assist customers from a simple real-time interface.
Trigger automated actions in your CRM for smoother handoffs
Push generative AI call summaries into your CRM and automatically create follow-up tasks or notifications based on key events in your conversations.
Notify your escalation team to take timely action
Trigger email notifications, CRM tasks, or tickets in your case management system based on specific criteria, such as a customer threatening to take legal action or contact the Better Business Bureau.
Enhance your reporting by distributing insights to your BI platform
Reduce your after-call work, eliminate subjectivity from your dispositioning, and give your entire organization deeper insight into the customer experience by pushing Creovai insights into your business intelligence platform.
Train your chatbot for better self-service
Analyze your chatbot conversations with Creovai to identify knowledge gaps and opportunities to improve the self-service experience.
Our integrations
8x8 helps businesses of all sizes empower employees and delight customers with a unified platform for contact center, business phone, video, and chat.
Amazon Connect lets you build reliable and inexpensive automatic calling services with a simple to use, cloud-based contact centre that scales to support any size business.
Amazon S3 is a data storage service offering industry-leading scalability, data availability, security, and performance.
AudioCodes offers advanced communications software for the digital workplace. Enterprises and service providers use AudioCodes to build and operate all-IP voice networks.
Azure Data Lake is a scalable data storage and analytics service hosted in Azure, Microsoft’s public cloud.
Babelforce is a global cloud communications platform focussed on no-code integration and automation. They help you talk to your customers in the channels they choose.
Calltracks helps you find out what is really driving your phone calls, and more importantly, your sales, with clear actionable tracking data.
ComputerTalk's ice is a native Microsoft Teams contact center solution that integrates advanced IVR and ACD functionality with the omnichannel power of Teams in the contact center.
Don’t see the systems you use?
We can help you with custom integrations. Talk to a member of our team to learn more.
Contact us