Maximize the value of your contact center tech stack
Creovai’s pre-built integrations with the industry’s most popular systems ensure simple onboarding with minimal IT involvement. We also offer an open API and can work with you to build custom integrations.
Because we’re vendor agnostic, you’re not limited to integrating with a set list of systems—and we don’t hold your data hostage with export fees. You can connect the best technologies for your operations and distribute insights to many systems.
Connect your CCaaS to uncover conversation insights
Creovai securely consumes conversation data through cloud-based API integration, a simple upload process, or directly from the carrier network, providing flexible options and a quick start.
Deliver data from your CRM to your agents in real time
Creovai connects with your CRM and other data sources to bring your agents all the information they need to assist customers from a simple real-time interface.
Trigger automated actions in your CRM for smoother handoffs
Push generative AI call summaries into your CRM and automatically create follow-up tasks or notifications based on key events in your conversations.
Notify your escalation team to take timely action
Trigger email notifications, CRM tasks, or tickets in your case management system based on specific criteria, such as a customer threatening to take legal action or contact the Better Business Bureau.
Enhance your reporting by distributing insights to your BI platform
Reduce your after-call work, eliminate subjectivity from your dispositioning, and give your entire organization deeper insight into the customer experience by pushing Creovai insights into your business intelligence platform.
Train your chatbot for better self-service
Analyze your chatbot conversations with Creovai to identify knowledge gaps and opportunities to improve the self-service experience.
Our integrations
Daktela is a cloud-based CCaaS platform that helps businesses effortlessly manage their communication channels in one place.
Creovai’s open API lets businesses export conversation data to any data warehouse, a centralized system businesses use to store and analyze data from multiple sources.
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually.
Freshworks delivers a customer service and CRM software suite that is intuitive and easy to use. Develop a happy and engaged workforce who in turn help you build and create lasting relationships with customers.
Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries.
Gladly is a customer service platform for B2C companies to maximize the lifetime value of their customers. Gladly empowers agents without tickets.
Glia creates digital-first moments that transform how financial institutions connect with their customers using Messaging, Video, Voice, CoBrowsing, and AI.
IRIS Clarity uses AI to eliminate background noise from calls, allowing contact center agents to concentrate on the conversation.
Don’t see the systems you use?
We can help you with custom integrations. Talk to a member of our team to learn more.
Contact us