Deliver standout customer service with Creovai and Gladly
Your customers have high expectations for personalized service and a consistent omnichannel experience.
When you combine Creovai with Gladly, you gain deep insights into your customer interactions so you can deliver experiences that boost loyalty.
How Creovai and Gladly work together
Creovai and Gladly work together seamlessly so you can make measurable improvements to your customer experience. When you enable the integration, Creovai begins analyzing your voice and text customer interactions from Gladly. Our Conversation Intelligence platform delivers insights in easy-to-read reports and dashboards. Our category-based insights and root-cause analyses show you the biggest opportunities to reduce your contact center’s operational costs, drive more sales, and improve the customer experience.
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The power of Creovai and Gladly
Key features
Pre-built insights categories
Track and analyze the interaction moments that matter with hundreds of pre-built insight categories. Categories identify key topics and events, including contact reasons, customer friction points, and agent behaviors, helping you spot trends and prioritize CX improvements.
Prescriptive dashboards
Put your interaction insights into action with prescriptive dashboards built for contact center leaders. Find your biggest opportunities to reduce repeat contacts and handle times, keep more customers, increase sales, and more.
Predictive scoring
Go beyond the post-interaction survey and get meaningful voice-of-the-customer insights from every conversation. Creovai uses AI to predict customer satisfaction, sentiment, and effort scores for all interactions. Our advanced analytics also show you the factors impacting the customer experience so you can make positive changes.
Automated quality assurance
Reduce your manual QA time by 80% with custom QA scoring. Track agent behaviors at scale to find targeted coaching opportunities. Set goals and measure agent improvement in one centralized coaching hub, creating a better manager and agent experience.
About Gladly
Gladly is the only customer service software that combines the strength of AI and human agents to prioritize helping customers, not solving tickets. Gladly eliminates siloes between customer service channels by bringing every customer interaction into a unified conversation view.
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