One platform for a better agent and customer experience
Guide agents in real-time, get post-interaction insights, and automate QA with Creovai’s AI-powered contact center solutions.
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Increase agent productivity
Improve agent well-being and increase customer satisfaction with the AI assistant that empowers agents to deliver exceptional service.
Dynamic checklist
Dynamic checklists show agents the essential steps they’ve completed or still need to complete.
Real-time analysis
Real-time analysis triggers actions, such as agent notifications or knowledge base lookup, based on keywords and customer intent.
Real-time supervisor dashboard
The real-time supervisor dashboard gives supervisors a bird’s eye view of conversations in progress and alerts them when agents may need additional assistance.
AI wrap-up assistance
AI wrap-up assistance reduces after-call work by summarizing conversations, sending data to integrated systems, and streamlining handovers.
Improve service delivery
Remove the complexity from agent workflows, get new agents up to speed faster, and resolve customer issues more efficiently with real-time prompts and guidance.
Automated next-best-action prompts
Automated next-best-action prompts guide agents through interactions and improve issue resolution.
Compliance triggers
Compliance triggers alert managers to potential compliance breaches the moment they occur.
Multilingual guidance
Multilingual guidance lets agents communicate with customers in multiple languages using conversational translation.
A unified agent desktop
A unified agent desktop brings disparate data sources, scripts, and workflows into a single interface, so agents always have the right information in front of them.
Act on conversation insights
Turn unstructured conversation data into insights that drive business decisions.
Pre-built and custom insight categories
Pre-built and custom insight categories identify and label key events, call reasons, behaviors, and sentiments in conversation transcripts.
Prescriptive dashboards
Prescriptive dashboards organize insights and surface opportunities connected to business goals, including reducing operational costs, reducing customer churn, and increasing sales.
Generative AI features
Generative AI features enable you to get automatic conversation summaries, label and jump to chapters within interactions, and get answers to questions about any conversation.
Improve agent performance
Reduce time spent on manual quality assurance while gaining insight into 100% of your customer interactions.
Custom QA scores
Custom QA scores track your objective QA criteria across every customer interaction.
QA dashboards
QA dashboards track team and individual performance, highlighting opportunities for targeted coaching.
The coaching hub
The coaching hub gives managers one place to complete coaching sessions, track agent goals, view evaluation forms and QA scorecards, and review specific interactions.
Deliver better experiences
Understand what’s impacting your customer and agent experiences so you can improve them.
Root cause analysis
Root cause analysis uncovers the drivers of long handle times, dissatisfaction, and more so you can address them.
Repeat contact analysis
Repeat contact analysis identifies the top causes of re-contacts so you can improve your first contact resolution and reduce operational costs.
Predictive scoring
Predictive scoring for CSAT, customer effort, and sentiment uncovers the factors impacting CX so you can increase loyalty and retention.
Integrations for a fast start and efficient insight-sharing
Creovai integrates with the industry’s most popular systems, ensuring simple onboarding and efficient insight distribution throughout your organization.
Why contact center leaders use Creovai
“I want to make sure we’re able to provide the most efficient, effortless engagement possible. Creovai has helped us do that.”
Security you can trust
Creovai takes data protection seriously. We keep up with the latest industry best practices and requirements for security and compliance.
