Meet Creovai
We’re here to improve customer and agent experiences through powerful software solutions, purpose-built for the modern contact center. We believe customers shouldn’t dread reaching out for assistance—and agents shouldn’t dread handling complex customer interactions. We equip contact centers with conversation insights to improve their service and real-time guidance to help agents assist customers with ease.
When we say we’ve been there, we mean it.
Creovai leaders and team members have expertise gained by managing contact centers around the world, researching customer effort using conversation data, and working as frontline agents. We understand the challenges of onboarding and retaining agents, maintaining service quality across thousands of conversations, and keeping customers satisfied.
We designed Creovai to address the biggest challenges contact center leaders face.
Customer expectations have never been higher and service interactions have never been more complex. We’re committed to simplifying contact center experiences and ensuring our customers can deliver consistent, high-quality service to their customers.
Our products work together to drive continuous contact center improvement.
Our real-time guidance increases agent efficiency and empowers all agents to consistently deliver exceptional service. Our conversation intelligence shows contact center leaders what’s happening in every conversation so they can act on their top areas for improvement, including opportunities to reduce operational costs, reduce customer churn, and increase sales.
Our core values
Our values guide our work and unite us as a team. We strive to CREATE a company we’re proud of and software solutions that make our customers’ work lives easier.
Character
We bring our integrity to everything we do.
Relationships
We value our customers and our team members.
Excellence
We strive to do our best work every day.
Agile
We adapt quickly based on customer needs and market conditions.
Transformative
We embrace innovation as a means of continuous improvement.
Enjoy
We love what we do and are passionate about delivering real value to contact centers.