Deliver excellent omnichannel service with Creovai and Glia
Creovai and Glia work collaboratively to improve the full customer journey. As a Glia user, you’re meeting your customers where they are and providing streamlined omnichannel service. Creovai enables you to take that experience to the next level by automatically analyzing every interaction. Uncover your top opportunities to improve the agent and customer experience, turning your contact center into a competitive advantage for your organization.
Some of the most customer-centric financial institutions use Glia and Creovai to increase customer satisfaction, loyalty, and lifetime value.
“We use Creovai’s technology to help understand the voice of our members and the successes of our agents. The intelligence enables us to deliver a better experience”
How Creovai and Glia work together
Connecting Creovai and Glia is easy. Existing Glia customers only need to enter login credentials to automatically bring their chat and call recordings into Creovai. Creovai uses AI and machine learning to analyze and score customer interactions, diagnose the root causes of major issues, and identify the fastest paths to contact center improvement.
Embed Creovai directly in Glia to bring conversation insights into your interaction management platform and ensure your customer or member experience is a competitive advantage.
The power of Creovai and Glia
Key features
Prescriptive dashboards
Quickly identify opportunities to improve contact center performance with pre-built dashboards tailored to your top business goals, including reducing operational costs, reducing churn, increasing customer satisfaction, and growing revenue.
Pre-built insight categories
Analyze your interactions with hundreds of pre-built insight categories developed from 10+ years of customer experience and sales research. Categories identify key moments and events, including contact reasons, customer friction points, and agent behaviors, helping you understand what’s happening in your interactions at scale.
Automated quality assurance
Quickly identify opportunities to improve contact center performance with pre-built dashboards tailored to your top business goals, including reducing operational costs, reducing churn, increasing customer satisfaction, and growing revenue.
Predictive scoring
Analyze your interactions with hundreds of pre-built insight categories developed from 10+ years of customer experience and sales research. Categories identify key moments and events, including contact reasons, customer friction points, and agent behaviors, helping you understand what’s happening in your interactions at scale.
About Glia
Glia offers a unified platform for every kind of customer interaction (voice and digital). Over 500 financial institutions including banks, credit unions, and insurance companies use Glia to deliver value to their customers.
Glia’s Unified Interaction Management Platform enables brands to assist their customers seamlessly across multiple channels without losing context. Glia enables businesses to meet their customers or members where they are and deliver excellent omnichannel experiences.
