Improve your contact center performance with Creovai and 8x8
Creovai combines Real-Time Agent Guidance and Conversation Intelligence to drive immediate and ongoing performance improvement.
Embed Creovai directly in the 8x8 platform to empower your agents and contact center leaders to deliver better customer experiences.
“With the Creovai call flow in 8x8, it’s so much quicker for an agent to get information, do a good, solid troubleshoot, and finish the call faster without having to change anything about the delivery of the call itself.”
How Creovai and 8x8 work together
Creovai has two core solutions for 8x8 users.
Real-Time Agent Guidance can be integrated within the broader 8x8 platform and provides agents with dynamic workflows to navigate complex interactions and AI assistance to resolve customer issues more efficiently.
Conversation Intelligence gives contact center leaders insights into call reasons, agent behaviors, and other key events in every interaction. Leaders can listen at scale and surface opportunities to improve agent coaching, streamline processes, and reduce customer friction.
The power of 8x8 and Creovai
Key features
Real-time agent assist
An AI-powered assistant for your agents, fully integrated into 8x8. Simplify interactions and increase customer satisfaction by giving agents everything they need to deliver excellent service.
Dynamic agent workflows
Bring new agents up to speed faster and help every agent resolve issues more efficiently with real-time prompts and step-by-step guidance, delivered in the context of the conversation.
Unified agent desktop
Reduce silence time, long holds, and agent confusion by bringing relevant information and customer data into a single interface.
Automated quality assurance
Automatically analyze 100% of your interactions and track objective QA criteria. Reduce your manual QA time by up to 80%.
Pre-built insight categories
1200+ out-of-the-box insight categories enable your team to analyze conversations and identify opportunities to improve performance as soon as you implement Creovai.
Prescriptive dashboards
Dashboards focused on key business goals like reducing operational costs, reducing customer churn, and increasing sales help you cut through the noise and act on your best opportunities.
About 8x8
8x8 has developed a complete and secure cloud contact center solution that makes it easy to collaborate with agents and improve customer experiences.
8x8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform.
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