Learn how CSATai, Creovai's predictive CSAT scoring model, uses AI to provide a customer satisfaction score for every interaction.
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Creovai CSATai predicts a satisfaction score for every customer interaction, enhancing your CSAT survey data and giving you a deeper understanding of the customer experience.
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CSATai uses conversation analytics to determine whether customers would rate themselves as satisfied, dissatisfied, or neutral.
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You can see the breakdown of CSAT scores and track trends in an adjustable dashboard. Monitor spikes or dips and uncover the factors that impact satisfaction the most.
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View your CSAT breakdown by team and agent to uncover coaching opportunities. Identify the top causes of dissatisfaction so that your business can address them and see what's contributing to satisfaction so you can drive more of these positive experiences.
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Hone in on specific drivers to uncover your biggest opportunities to reduce costs, prevent churn, and improve the customer experience.
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Ready to try CSATai? Contact our team for a demo.
