The demand to speak to a human customer service agent isn’t going away. And if you’re not equipping your agents with the tools and training they need to succeed, there’s a high likelihood they’ll burn out and leave—negatively impacting the customer experience in the process.
Want to improve your agent experience? Start with this contact performance handbook. You’ll get:
- Our methodology for better agent performance
- Tactics for improving your agent experience
- Examples of real businesses that are getting the agent experience right
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