In this quick video, Brittany Kreul talks about how First Bank & Trust's call center agents are using Creovai to track their performance improvements and stay motivated.
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Brittany
I think people are competitive in nature, and so they only want to see their performance rise, and that’s exactly what they did. They could focus on decreasing rep confusion, increasing their advocacy, and they did so the moment we turned [Creovai] on and they could see their dashboard.
