Learn how Creovai can automate your QA process, increasing your sample size to 100% and decreasing manual QA time by 80%.
[0:00]
Creovai analyzes all of your customer conversations and automates the quality assurance process, greatly reducing the time and effort required for manual QA while increasing your sample size to 100%.
[0:18]
Add your custom QA criteria to Creovai so you can track trends over time. Measure agent performance metrics and improve the customer experience.
[0:28]
Monitor performance at the team level to determine where additional training is needed, and view individual agent performance to identify focal points for one-on-one coaching.
[0:39]
Get a breakdown of every agent's QA scorecard so you can spot trends and prioritize areas for improvement. Automatically flag interactions that require a manual review and monitor your evaluations in one dashboard.
[0:53]
Track weekly or monthly evaluations to measure progress and any failed evaluations to surface the highest priority coaching opportunities. Break down each section of your QA scorecard into behaviors your agents can control.
[1:09]
Empower agents to improve with objective, actionable feedback based on their performance across all of their customer interactions.
[1:17]
Creovai also lets you arm your agents with ongoing performance insights through an optional agent dashboard or scheduled email digest. Give agents clear, actionable feedback, show them their improvement over time, and celebrate their wins.
[1:32]
Ready to increase the efficiency of your QA process and uncover actionable insights from every customer conversation? Schedule a call with our product experts to learn more about Creovai’s QA automation capabilities.
