Maximize the value of your contact center tech stack
Creovai’s pre-built integrations with the industry’s most popular systems ensure simple onboarding with minimal IT involvement. We also offer an open API and can work with you to build custom integrations.
Because we’re vendor agnostic, you’re not limited to integrating with a set list of systems—and we don’t hold your data hostage with export fees. You can connect the best technologies for your operations and distribute insights to many systems.
Connect your CCaaS to uncover conversation insights
Creovai securely consumes conversation data through cloud-based API integration, a simple upload process, or directly from the carrier network, providing flexible options and a quick start.
Deliver data from your CRM to your agents in real time
Creovai connects with your CRM and other data sources to bring your agents all the information they need to assist customers from a simple real-time interface.
Trigger automated actions in your CRM for smoother handoffs
Push generative AI call summaries into your CRM and automatically create follow-up tasks or notifications based on key events in your conversations.
Notify your escalation team to take timely action
Trigger email notifications, CRM tasks, or tickets in your case management system based on specific criteria, such as a customer threatening to take legal action or contact the Better Business Bureau.
Enhance your reporting by distributing insights to your BI platform
Reduce your after-call work, eliminate subjectivity from your dispositioning, and give your entire organization deeper insight into the customer experience by pushing Creovai insights into your business intelligence platform.
Train your chatbot for better self-service
Analyze your chatbot conversations with Creovai to identify knowledge gaps and opportunities to improve the self-service experience.
Our integrations
QEval is an AI-powered quality assurance (QA) automation platform from Etech, a next-generation BPO.
Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands.
Secure File Transfer Protocol (SFTP) enables business to securely transfer sensitive data between servers.
Salesforce brings companies and customers together on the world's #1 CRM.
Drift is a Salesloft product built to personalize digital conversations at every stage of the customer journey.
Talkdesk is a global contact center software leader using generative AI and automation to help enterprises deliver modern customer experiences.
TelXL is an all-in-one customer engagement platform built for value-added service providers or managed-service providers of all sizes.
Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.
Don’t see the systems you use?
We can help you with custom integrations. Talk to a member of our team to learn more.
Contact us