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Analyzing customer interactions: How call centers use data analytics for better results

Madeline Jacobson
Jan 28, 2025
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Featured posts

How conversation intelligence technology is transforming call center operations

Victoria Beverly
Jan 21, 2025
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The future of real-time agent assist technologies in customer service

Geouffrey Erasmus
Jan 14, 2025
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Reducing call center costs with effective tools and techniques

Madeline Jacobson
Jan 7, 2025
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Blog categories

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QA & Coaching
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Introducing the Agent Coaching Hub: A new way to improve agent performance with Creovai

Madeline Jacobson
Dec 3, 2024
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10 Tips to Improve Call Center Agent Retention

Madeline Jacobson
Nov 26, 2024
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Agent Experience
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Why call center leaders should care about the employee experience

Madeline Jacobson
Nov 20, 2024
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Artificial Intelligence
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How AI can help contact center agents, not replace them

Madeline Jacobson
Nov 13, 2024
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Real-Time Guidance
Agent Experience
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Call center scripting software: Why flexibility is crucial

Simon Black
Nov 5, 2024
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Conversation Intelligence
Real-Time Guidance
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Improving the contact center with real-time guidance and conversation intelligence [Examples]

Madeline Jacobson
Oct 31, 2024
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