Creovai Premium Services - Conversation Intelligence

The Creovai Services team ensures customers gain quick proficiency and optimize value realization.

Additional service options are available on a yearly subscription to help accelerate business outcomes. Your purchased Service program will be reviewed in your kick-off meeting to cover services included and management of the services.

Support	Description	Standard (included)	Premium
CSAE assigned to guide customer journey	Define conversational analytics roadmap Align goals and objectives to business initiatives Ensure maximized business impact
Configuration & Integration	Develop joint integration plan Load Effort insight models and scores Load industry specific insight models Add initial Custom Team and Custom Fields
Product Adoption	Virtual User training Access to Creovai support videos and knowledge articles Optimize out of box models to accelerate Insights into action
On-going support	Support for feature application and questions New feature training as needed Usage and Engagement optimization Platform and domain expertise
Best Practice	Platform and domain expertise Best practice sharing
Business Impact Acceleration	Reporting and dash-boarding building, configuration, guidance for teams across your organization Program consulting Evaluation forms
Post On-Boarding Training	Additional User training(s) Train the trainer
Custom Insight Development	Identify categories to support business KPI Enable category contributors to accelerate training sets Develop and publish new categories
Basic Custom Data	Custom Group Support (Teams, Locations) Custom Field support (Dispositions, survey responses)
ML/AI Analytics	Run one Root Cause AHT analysis / Include ROI Custom QA Score AI Prompts Drill down Reports & Dashboards