Contact center interactions without the stress
From managing multiple support channels to meeting high customer expectations, contact center operations are more complicated than ever. Creovai simplifies the contact center experience through real-time agent guidance and post-conversation intelligence. Analyze conversations to remove customer journey friction, reduce operational costs, and empower your agents to resolve issues efficiently.
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Increase agent productivity
Agents shouldn’t have to navigate six different systems or put customers on lengthy holds while they search for answers and approved processes. Creovai guides agents to successful interaction outcomes with easy-to-follow steps and flexible workflows, delivered through one simple interface. Real-time guidance keeps all agents up to speed with new products and processes while reducing training and onboarding time for new hires.
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Reduce operational costs
Help your agents resolve customer issues more efficiently. Arm agents with a GenAI assistant that provides dynamic checklists, relevant prompts, and automated call summaries. Intelligent real-time assistance enables agents to reduce their average handling time and resolve more issues on the first call, lowering the overall costs of contact center operations.
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Find insights to streamline operations
Discover what’s causing your customers to switch support channels, contact your business multiple times, or experience dissatisfaction with your service. Creovai analyzes all your voice and digital interactions, helping you get to the bottom of your biggest operational challenges. Improve processes, reduce effort, and increase cost-efficiency by listening to your customers and agents at scale.
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Ensure consistently high-quality service
Track agent performance across every conversation without hiring an army of QA managers. Automate your QA scorecard and bring your coaching sessions into one central hub, giving managers a more holistic view of agent performance and helping agents achieve data-backed goals.
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Identify and act on your biggest opportunities
Turn your contact center into an insights center. Creovai uncovers the root causes of the biggest contact center challenges, including long handle times and repeat contacts, so you can prioritize the improvements with the biggest ROI. Advanced Analytics also show you the factors impacting customer satisfaction and effort so you can make changes that reduce customer churn and operating costs.
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“I want to make sure we’re able to provide the most efficient, effortless engagement possible. Creovai has helped us do that.”
