Powering contact center excellence
Real-time agent guidance and conversation intelligence built to modernize your contact center. Creovai uses AI to analyze all your customer conversations, guide your agents in real time, and deliver insights to optimize contact center performance.
Explore the Platform
Creovai customers are racking up ROI wins
Drive contact center improvement with Creovai
Listen to every conversation
Creovai listens to and analyzes every voice and digital interaction based on the criteria you care about, reducing manual QA time and giving your team a complete view of agent performance and customer experience.
Understand your customer interactions
Answer the biggest “what” and “why” questions about your customer conversations with AI-powered predictive scoring models, pre-built insight categories, and prescriptive dashboards.
Act on agent and customer insights
Make informed CX decisions and provide automatic real-time guidance to agents based on conversation insights and customer intent.
Repeat
Establish a closed feedback loop. Use insights from your customer conversations to optimize call scripts, inform real-time guidance, and drive ongoing operational improvements.
Transform the customer and agent experience
Real-Time Agent Assist
Empower agents to deliver exceptional service with the AI assistant that’s helpful, not distracting.
Agent Workflow
Give agents everything they need to assist customers in one simple interface.
Conversation Intelligence
Find your top opportunities to improve operations, agent performance, and the customer experience.
QA Automation
Automatically track the metrics that measure and reduce manual QA time by 80%.
Advanced Analytics
Understand the factors impacting your customer and agent experience so you can take action.
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